This post is not sponsored, but does contain affiliate links.
Their biggest sell? A “live-in” bra trial period for 30 days that costs you only shipping if you decide not to keep it. Meaning, you can take off the tags, wash, and wear it up to 30 days. That piques my interest. One, it’s getting difficult for me to find the right size and fit locally. And two, who likes going to the store to try on bras anyway?
I mentioned on Instagram Stories that I was trying this service out, and people were curious. It’s not exactly typical of me to share my undergarments on the blog, but I’m happy to help people who are trying to make up their mind about it. So today I’m sharing my (unsponsored) experience with ThirdLove! Here goes:
First in the process, ThirdLove offers a fit quiz to help you discover the right size for you. It’s actually amazing. It’s fast, and no measuring tape is necessary. (Which, YESSSSS.)
What size do they recommend for me? Mind ya business 😉 But I will say that it was different than the size I was wearing at the time.
Of course, though, I was skeptical. Will this quiz, based on how my bras fit currently, actually make an accurate assessment of my size? Read on.
If you’re looking to do the trial period of 30 days, make sure you pick “Try Before Buying”, instead of “Add to Cart”. If you don’t see that as an option, go down to the bottom of the page, to the menu, and click “Try Before Buying”.
As far as I can tell, there’s only two options for bras you can try before buying – the 24/7 Classic Contour Plunge, and the 24/7 Classic T-Shirt Bra, both in just a few neutral colors. I opted for the t-shirt bra.
You’ll be taken to the cart page, where you will insert your shipping and billing information. Yes, you do need to give your billing information – you pay for shipping up front, which is just $2.99. Also, they pre-charge the price of the bra to the card. For the t-shirt bra, it was $68. The charge does not go through until the trial period is over, and you have not opted to return it.
I was so excited when the package arrived! I tried out the bra right away. And shockingly – it fit, perfectly. I could hardly believe it.
First, there is no gaping anywhere. The seams sit on your skin like they are supposed to. Straps are adjustable; although like any bra, they need readjusting to keep from slippage. The fabric is comfortable and soft. It’s lightly lined, and it’s flattering, with no lines under clothing.
I want to mention – don’t rip the tags off right away. Try it on, wear it, move around in it a little, and see if it works. If it doesn’t, send it back ASAP and get a new size.
Initially, the fit was perfect. But after moving around in it, it felt uncomfortable, and I wasn’t sure the fit was right. The part where the straps connected to the cup started to dig into my skin and left red marks.
Right away, I contacted the “fit team”. And…crickets until a couple days later. I was disappointed in not hearing from them faster. In those days, I kept wearing the bra, because I really liked the initial fit and was hoping it would work out.
Eventually, even though I got a response, I kept trying the bra. The red marks subsided, and I actually liked the fit. Honestly I think the red marks were due to me not being used to the construction of the bra. And the fit issue had to do with the way it fit after movement, which seems like it might be an issue with any bra.
The communication was something I wasn’t completely satisfied with. The response from them was confusing. They stated that I could return the bra, but when I went to fill out the form, it said that by returning it I would be charged before being sent a new bra.
What? I specifically read that I could take the tags off and wear it and return it, with no charge but shipping. It took some digging, and another email (which was returned more promptly). But finally I figured it out – the trial period is for keeping the bra you have, or returning it. It doesn’t really cover exchanges. If you choose to return it for a new size, the trial period ends, and you are making a purchase instead.
The cool thing is, you can always return a new purchase order (with tags on), for a complete refund for free. They will even send you a shipping label. So either way, (with a new purchase or try before buying) if you’re dissatisfied with the bra, you can return it for no strings. BUT the phrasing is confusing.
Lastly, the trial period ends without warning. Meaning I didn’t realize it was the end of the trial period until the charge showed up on our card. Womp womp. Set an alarm in your phone or make a note on your calendar that your trial period is ending, because you’re on your own. I think a follow-up email would go a long way here.
The start of the process is impressive to me. The fit quiz is easy, and dead-on.
The bra itself? It seems like solid construction, definitely above par for fit in comparison to ones I could buy at the mall. It does take some getting used to, but ultimately it is super comfortable and fits great. I’m satisfied with the one I bought, and honestly, I think these will replace all my bras, eventually.
The trial period is great, so long as you remember when the trial period ends. It’s nice to be able to try it out at home, in real life context, and be able to send it back if it doesn’t work. I’d pay $2.99 for that service again.
The company? They lose a couple points for that first communication and the explanation of the details. BUT they do offer good services (like the fit quiz and trial period), and quality products.
Also it should be noted that bras returned from the “try before buying” program are washed and donated to women in need. That’s another reason to like ThirdLove – that’s a thoughtful way of paying it forward instead of creating more waste.
So what do you think? For $2.99, would you give ThirdLove a try?